Terms and Conditions

1. Introduction

Welcome to the official website of Imaginative Pte Ltd (“Imaginative”, “we”, “us”, or “our”). By accessing or using our website (the “Site”) and any services we offer, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using our services.

2. Services

Imaginative is a creative content company specializing in digital marketing and media production services. We provide a variety of services, including but not limited to:

  • Digital marketing solutions
  • Media production
  • Digital downloads of resources (may be subject to forms)

By using our services, you acknowledge and agree that we may collect personal data such as names, email addresses, phone numbers, and service briefs through the forms provided on our website.

3. Personal Information

By submitting your personal information to us, you consent to the collection and use of your data as outlined in our Privacy Policy. We are committed to ensuring your data is handled securely and in accordance with applicable laws.

4. Third-Party Services

We use third-party services to track user behavior on the Site, including inbound and outbound activities. Additionally, we use TidyCal for scheduling and payment processing through PayPal.

By interacting with our Site, you consent to these third-party services as necessary to deliver the services we offer.

5. Payments

For services booked through our scheduling platform, TidyCal, payments are processed via PayPal. Payment details will be handled securely, and you will be redirected to PayPal’s site to complete the transaction.

6. Cancellation, Reschedule and Refunds

If you cancel or reschedule a media production service, the following terms apply:

  • Before 24 Hours of Service: You will receive a full refund minus a 3.9% PayPal processing fee, if booked through TidyCal, and other fees for production related expenses such as, but not limited to, equipment rental, studio rental, transportation fees, entry fees, studio rental, and other fees incurred in relation to the production.
  • Within 24 Hours of Service and during the service: The fee for production will be forfeited, and no refund will be issued.

We encourage clients to reschedule services early and reschedule instead of cancelling to avoid the loss of the PayPal processing fee and fees induced in relation to the production. Refund terms may also be subject to the specific terms outlined in your invoice.

7. User-Generated Content

Users may submit content through our website (e.g., comments, reviews, images). By submitting any content, you grant Imaginative a worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, and distribute the content in connection with our services.

You agree that all content submitted will adhere to the following standards:

  • Must not violate the rights of any third party
  • Must not contain offensive, harmful, or illegal material
  • Must not promote any form of harassment or discrimination
  • We reserve the right to remove or modify any content that we deem inappropriate or violates these guidelines.

8. Limitation of Liability

To the fullest extent permitted by law, Imaginative is not responsible for any damages arising from your use of the Site or our services, including but not limited to indirect, incidental, special, or consequential damages.

Any issues related to the production of media or services will be handled according to a separate written agreement that outlines specific terms and deliverables. The terms on this website are general in nature and do not form the sole basis of our production agreements.

9. Production Agreements

For media production services, all specifics regarding deliverables, timelines, and costs will be determined and agreed upon in a separate written production agreement. The website is a general overview and does not constitute a guarantee of specific outcomes or deliverables.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Singapore.

11. Changes to the Terms

Imaginative reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the date of the last revision will be updated. By continuing to use the Site after such changes are posted, you agree to the updated Terms.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Imaginative Pte Ltd
Email: hello@imaginative.sg
Website: www.imaginative.sg